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NHS 111 among the best

The NHS 111 service in Great Yarmouth and Waveney remains among the country’s best performing, new figures have shown.

The service, commissioned by HealthEast, NHS Great Yarmouth and Waveney’s Clinical Commissioning Group, answered 99.62% of calls within 60 seconds during June against a target of 95%. The latest figure places the 111 service among the top performing in the country.

NHS 111 is provided by Integrated Care 24 Limited (IC24), a not for profit social enterprise with more than 20 years’ experience of providing primary care services such as GP out of hours. IP24 has been running both the 111 and out of hours service in Great Yarmouth and Waveney successfully for more than a year.

Anyone who needs urgent medical help fast when it is not a 999 emergency can call 111 free from a landline or a mobile. NHS 111 operates 24 hours a day, seven days a week, 365 days a year.

Dr Jamie Wyllie, director of clinical transformation with HealthEast and a local GP, said: “We are pleased that the service which IC24 has delivered to our patients over the past year has performed consistently well for the benefit of everyone in Great Yarmouth and Waveney.

“We would urge anyone who needs advice about a condition which is not life-threatening, has a question about their medication or isn’t sure where to go for treatment to call NHS 111. The Great Yarmouth and Waveney NHS 111 service will direct you to the most local and appropriate place for treatment, in turn ensuring that other health services, such as emergency departments, remain free for those most in need.

“Although our NHS 111 service is performing consistently well, we are always looking for ways to improve still further. As such, we would like to hear your experiences of using the 111 service in Great Yarmouth and Waveney, and would encourage anyone who would like to share their story to email us on”


Note to editors:

1. The NHS 111 service in Great Yarmouth and Waveney is provided by IC24 (Integrated Care 24), a not for profit social enterprise formerly called South East Health Ltd.

2. The service makes it easier for people to access healthcare when they need urgent medical help but it’s not a 999 emergency.

3. When callers dial 111 they are put through to highly trained call handlers, supported by experienced clinicians. They are clinically assessed and either given information or referred directly to the most appropriate service which can deal with their injury or illness. This may range from dentist, pharmacy, community service or out-of-hours GP.

4. For further information about Integrated Care 24 Ltd, visit their website at

published on 30/07/2013


I needed to contact 111 service on New Years Day for advice as feeling very unwell. The young woman who spoke to me was very friendly and helpful and reassuring. After listening to what I had to say and then asking me some questions,she asked for a few moments to discuss with colleagues and then said that it was best I spoke to an OOH GP. I was rung back and offered a slot later that morning to see the GP at my local Community hospital. I was very impressed by the whole process and felt I must let those concerned know how much their help was appreciated. The whole process and especially all the human touch of the telephone staff and OOH GP were excellent. (I did not find the same level of service from 111 outside of East Anglia when I had previously needed to seek their advice over Christmas.)

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Comment posted by Anna Lincoln
06/01/2015 11:00:00

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