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Norfolk medical practice scoops award

October 7, 2019

Norfolk medical practice scoops award for innovative service which helps patients with urgent health needs

A Norfolk medical practice is celebrating after winning an award for an innovative service that provides prompt care and reassurance to patients with urgent health needs.

The urgent care team at East Norfolk Medical Practice is on hand to offer help to patients who feel their condition needs immediate attention. The service runs from 1.30 pm-6.30 pm every weekday with patients able to access help from a team of practitioners who provide clinical assessment and management of urgent health problems.

The team manages all age groups, all conditions and can arrange ongoing care, opportunistic screening, and blood tests.

There is a dedicated mental health nurse to support patients’ mental and emotional wellbeing. Staff also carry out care home visits and are trained to help support local homeless people with their health needs.

The team has won the Practice Team Award 2019 for the most outstanding contribution to Primary Care service provision or development by a practice team in the preceding year at East Anglia Faculty Royal College of General Practitioners (RCGP) Annual Awards 2019. The team attended a ceremony on Tuesday, October 1 to receive the award.

The panel of judges is made up of members of the RCGP’s East Anglian Faculty Board with GPs and lay members looking for evidence such as:

  • Commitment to patient care
  • Innovative ideas
  • Evidence of teamwork
  • Details of personal qualities
  • Commitment to work schedule and work colleagues
  • Evidence of work carried out beyond the call of duty

Jonathan Knights, Managing Partner at the practice, a partnership of Newtown Surgery, Caister Health Centre, The Lighthouse and the Nelson Medical Centre in Great Yarmouth, said:

“We are delighted to have our Urgent Care Team recognised for their work in providing care for those patients that feel they need to be seen urgently and are unable to wait until the next available appointment with their own GP.

“The Team is, to our knowledge, the first of its kind in Norfolk and Waveney but this type of service, we are confident, will become commonplace, as general practices seek to continue to provide quality care to their patients in the face of ever-increasing demands on GP services.”

Paramedic Chris Calver, speaking on behalf of the urgent care team, said: “We feel very privileged to receive this award and feel it is a reflection of our teamwork. We are grateful for the support of the entire East Norfolk medical team and glad to be providing good care to the Great Yarmouth population which epitomises the vision of East Norfolk Medical Practice.”




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