Patient Transport Services
Patient Transport Services (PTS) are provided for patients whose medical condition(s) mean that they are unable to travel in any other way to healthcare appointments in hospitals and other clinical locations. To see if you are eligible and to find out how to book, please view our Guide to Patient Transport Services for people living in the Great Yarmouth and Waveney area.
To view our Non-Emergency transport policy see here . It can be difficult for patients to identify alternative travel options so we have set some of those out below:
Centre 81 (Great Yarmouth area)
A community bus service provided in Great Yarmouth for people with disabilities who are unable to use public transport. A fare is charged and there is an annual membership charge. For further information, or to book transport: 01493 332253.
Transport Plus (Norfolk)
Opening hours are 9-5 and patients must book at least three working days in advance of their journey. You can find out more including eligibility criteria here.
Flexibus service (Norfolk)
This is a ‘ring and ride’ service which anyone can use. There is no fixed timetable; instead the bus follows a route set by the pre-booked requests of passengers. Find out more here
The Suffolk CCGs have produced a leaflet called Non-emergency transport to hospital for people living in Suffolk and also outside the Waveney area. Please remember that NHS transport to routine hospital appointments is only available for patients requiring clinical support during their journey, and who are unable to travel by any other means.
Community transport services
These are provided by volunteers, using their own vehicles on a non-profit making basis.
Beccles and Bungay: 01986 895665
Belton, Browston and surrounding area: 07767063986
Halesworth area community car: 01986 874290
Lowestoft and Waveney: 01502 562823
Southwold community car services: 01502 724549
Coastal Accessible Transport Service: 01502 562823
Dial a ride services (Waveney)
These services offer door to door transport using fully accessible minibuses for people who are unable to access conventional bus services because of where they live, or because they have mobility difficulties.
Bungay and Beccles: 01986 896896
Lowestoft: 01502 528948
Suffolk Links (Waveney)
Services available to anyone who is not able to access bus services directly. For more information telephone 0345 6066171 or: wwwsuffolkonboard.com
A voluntary car service
Is available for people who have difficulty travelling to essential services. There us a charge and booking requests can be made 9am until 4pm Monday to Friday by telephoning: 0344 800 8020.
Wheels within wheels (Waveney area)
Wheels within wheels provide a specially converted vehicle for people needing to travel in their wheelchair. The service is available seven days a week. To book please call: 0845 5564171 at least 24 hours in advance.
Help with transport costs
Bus passes and travel vouchers are available for people who are disabled or receive the state pension. You can apply for travel vouchers if you are eligible for a bus pass, and live in a remote area, or cannot benefit from free bus travel because of disability. Further information is available by telephoning: 0345 600 0659 and from Suffolk on Board: www.suffolkonboard.com