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Trevors engagement work

In his role as lay member for public engagement Trevor spends part of his time visiting groups and organisations across Great Yarmouth and Waveney talking about healthcare services and engaging with patients.

He acts as the eyes and ears of the CCG on the ground listening to patient and public views and feeding back on these to the CCG so that we can make a difference to services when needed.

In his role Trevor has visited Healthwatch Suffolk to learn more about their work with care homes and schools. Their role is to monitor trends via feedback to identify any common issues or areas of good practice.

Healthwatch Suffolk regularly attend surgeries and encourage patients to complete surveys, they have an option for anonymous feedback for people who are worried that if they give negative feedback it may affect them or their loved one.

Trevor has also visited the Living Well Connector employed by MIND and based at East Norfolk Medical Practice. The practice has three connectors, two employed by DIAL and one by MIND. GPs can refer people into a connector whose role is to support patients around social, economic and wellbeing issues. Connectors can also receive referrals from Norfolk County Council’s Adult Social Care Services.

Trevor represented the CCG at the annual Disability Focus event in Ipswich. The event is aimed at bringing people with disabilities, their carers and organisations in the area together to look at disability issues and how they can be improved to better support people with disabilities across Suffolk.

One of the key issues raised was transport and that this can be a major issue for disabled people to access services in Suffolk. This is something that the CCG will take into account when commissioning services.

Patient Participation Group visits

Trevor’s role is also to visit patient participation groups (PPGs) across Norfolk and Waveney. He can then raise any issues mentioned to him and bring these back to the CCG to be resolved.

So far he has visited the following PPGs:

  • Cutler’s Hill PPG in Halesworth
  • East Norfolk Medical Practice in Great Yarmouth
  • Central Surgery PPG in Gorleston
  • Beccles PPG
  • Sole Bay PPG in Southwold
  • Bridge Road PPG in Oulton Broad
  • Victoria Road PPG in Oulton Broad
  • Nelson PPG

Some of the projects that PPGs have been supporting practices around include:

  • Patient letters asking patients not to request same day prescriptions but to allow three days’ notice
  • Patient surveys for practices and support around the Friends and Family test
  • Support to practices to reduce the number of ‘Did not attend’ appointments
  • Supporting practices around issues with the roll out of a new phlebotomy service
  • Organising community/awareness events for GP practices
  • Health and Wellbeing walks from GP practices
  • Developed Facebook page for sharing news items across Patient Groups
  • Attended PPG Forums
  • Attended STP Conferences
  • Attended Business to Business networking events
  • BBC Radio Norfolk - Opiods Campaign
  • Attended IAF Event Cambridge
  • Supported McMillan Event Gorleston
  • Attended Safeguarding Adults Coercive Control Workshop

Trevor would be delighted to hear about forthcoming patient and group initiatives, events and experiences, to get in touch email